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How can we help you?

Here at GnERGY, we believe that Gas and electricity jargon can be complicated no doubt. To tackle this, we have a well trained and experienced customer service team to help you with anything gas and electricity.

When you switch to us from your previous supplier, the transition will be seamless. Problems understanding your bill? No problem, we take our time to deal with our customers and explain in easy and simple terms. One of the guiding principal of GnERGY is Quality over Quantity as cliche as it sounds.

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Tariffs Q&A's

Q: Do you charge exit fees?

Yes, we do have exit fees but only on all our Fixed Tariffs. This, however, does not apply to all the other tariffs we offer.

Q: Do you offer Feed-In Tariffs?

As a small supplier, we are not in a position yet to support feed-in tariffs at present. However, this does not completely deter you from joining GnERGY– by retaining your feed-in tariff with your old supplier.

Q: How will I benefit from choosing the Fixed tariff?

The Fixed tariff(s) are the cheapest tariff we offer with monthly payments made through direct debit mandate. The benefit of online bills confirms easy access to your bills 24/7, it also allows you to update your account as and when required and importantly submit your meter readings online. It is not only a cost-effective method but environment friendly as well.

Setting up your online account only takes a few minutes and should you have any problems creating an account, all you need to do is give us a call on 01252 494141 to help you through the process.