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Get a Quote & Switch

How can we help you?

Here at GnERGY, we believe that Gas and electricity jargon can be complicated no doubt. To tackle this, we have a well trained and experienced customer service team to help you with anything gas and electricity.

When you switch to us from your previous supplier, the transition will be seamless. Problems understanding your bill? No problem, we take our time to deal with our customers and explain in easy and simple terms. One of the guiding principal of GnERGY is Quality over Quantity as cliche as it sounds.

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My Account Q&A's

Q: Do I need to provide you with my meter readings?

Yes, meter readings are absolutely important to ensure accuracy when producing your monthly bills and in turn maintain a healthy account. The first stage is your opening meter readings to allow us to proceed with the correct readings in your account. We are also required to provide these readings to your current supplier to enable them to finalise and close your account held by them.

Q: I am in credit with my current supplier. How do I get this back?

Once we receive your opening meter readings we provide these readings to your current supplier who will then generate your final statement. If you are in credit they will arrange to reimburse the money back to you directly. Please do note, this can take a few weeks after the switchover for your current (old) supplier to send you the final statement.

Q: I have credit on my account. How can I get it back?

Should your account gain credit we readjust your direct debit payment keeping you informed but also offer you the option for the sum to be refunded.

Q: How long does it take to transfer my account to you?

The switching process can take up to a full length of 28 days. Don't worry though, we will take care of all the details and keep you fully informed along the way. All we will ask from you is that you submit your meter readings around the switch over date.

Don't worry if you are not able to submit a meter reading to us we will request an estimated reading to open your account.