01252 494 141 01252 494141 01252
494141

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How can we help you?

Here at GnERGY, we believe that Gas and electricity jargon can be complicated no doubt. To tackle this, we have a well trained and experienced customer service team to help you with anything gas and electricity.

When you switch to us from your previous supplier, the transition will be seamless. Problems understanding your bill? No problem, we take our time to deal with our customers and explain in easy and simple terms. One of the guiding principal of GnERGY is Quality over Quantity as cliche as it sounds.

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Client Portal Q&A's

Q: How long does it take to verify an account?

After we receive your details, we will review your account to confirm that it matches the records on our database. Then we will send you an email verification within a 5 working days.

Note: If you do not receive any verification email from us within 5 working days, please do not hesitate to contact us on 01252 494141.

Q: How to create an online account?

To create an online account where you will be able to manage your account please follow these simple steps:

  1. Click on this link to register your account - http://bit.ly/2aclyqq.
  2. Enter your email address, first and last names and choose a password.
  3. Enter your address line, postcode and the ref. no. which has been stated above and is also on the welcome pack.
  4. We will send you an email to the mail address you signed up with. Click the link in the email to activate your portal (don't forget to check your junk mail if it hasn't arrived).
  5. Log in and you're all set!

You'll be able to enter your meter reads here, view your welcome pack documents and any bills/statements.