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Emergency

For a fault or emergency related to Gas or Electricity please check below to see what the steps you can take include.

What to do in an Emergency?

Gas Emergency

If you can smell gas or think you have a gas leak:

  • Open all doors and windows to let the gas escape
  • Check your gas appliances are switched off
  • Call the 24 hour National Gas Emergency hotline on 0800 111 999
  • Do not turn light switches on or off, use doorbells, mobile phones or any other electrical switches
  • Do not smoke, light a match or use any other kind of naked flame

Carbon Monoxide

If you suspect fumes are escaping from your combustion appliance into your home, or your carbon monoxide alarm goes off, please call the 24 hour National Gas Emergency hotline on 0800 111 999.

Electricity Emergency

Power Cuts

Local network operators are responsible for looking after the cables we use to supply your electricity. To report a power cut or dangerous situation, you will need to contact the operator for your area directly. But, before you do phone them, it's worth checking a few things:

  • Check your trip switch to make sure you don't have a fault with your wiring or an appliance
  • Check if your neighbours are affected. If they are, it's more likely there is a problem with the local network and you will need to contact your network operator:
Area: Company: Emergency No:
North Scotland Scottish & Southern Energy 0800 300 999
South Scotland Scottish Power 0845 272 7999
North East England Northern Powergrid 0800 668 877
North West Electricity North West Ltd 0800 195 4141
Yorkshire Northern Powergrid 0800 375 675
East Midlands Western Power Distribution 0800 056 8090
West Midlands Western Power Distribution 0800 328 1111
Eastern England UK Power Networks 0800 783 8838
South Wales Western Power Distribution 0800 052 0400
Southern England Scottish & Southern Energy 0800 072 7282
London UK Power Networks 0800 028 0247
South East England UK Power Networks 0800 028 0247
South West England Western Power Distribution 0800 365 900
North Wales, Merseyside and Cheshire Scottish Power 0845 272 2424